U

1 Message

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1 Point

Thu, May 20, 2021 2:41 PM

Will you unbox and check when you receive a new handset at door step?

I have re-contract and buy a new handset online.

After received and used, found a crack line the next day.

After many rounds liaise with Starhub Care Consultant, they are concluded that I have failed to check the handset on the spot.

Thus, my advise to all, please unbox and check the new handset before the deliveryman go.

Carla_P

Moderator

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5.4K Messages

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3.2K Points

5 m ago

Hi @user_9605f0,  we are sorry that we have not met your service expectations. We usually advise our customers to check the product upon delivery to see if it has an issue. Unfortunately, as what has been relied on to you, we are unable to do what you want. 

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