Why Starhub TV plus so lousy?
Yesterday I installed my Starhub TV+ and because I am a new subscriber I couldn't watch the TV+ because my account don't exist. Why do you have to make things so difficult? Back then TV setup box don't need to login, all you guys need to do is provision the channels for us and within hours we can watch the shows already, now with this new box I can't watch when I am not logged into the box, making things so difficult for my elderly mother. We have been waiting for the account to be active since yesterday, now is already 26hours and the account is still inactive. If you cannot make the account active in time why don't you give us a temporary account so we can access the channels while our actual account is being made? Why do you have to make things so difficult for us? My mother don't know how to navigate through YouTube, so she can't watch YouTube while the service is unavailable, and when I called the customer support yesterday they just tell me it will be up in 24hours. Now already 26hours still not up, today I called again they tell me another 24hours? Then what? Tomorrow I call again another 24hours? Might as well I wait until my contract finish don't watch, give you money can already. I really regretted changing from Singtel, I thought their TV had very little to watch so decided to give Starhub a chance, but the service haven't start already giving me shit, I really wonder how this 2 years is going to be... Makes me think twice as to whether I will continue after the 2 years, if more shit crop up I might just terminate and pay the termination fee instead of having to deal with bullshit, then go back to Singtel TV. The worst part is I bought Homehub, so if I want to terminate it's going to be more expensive. Should've just went with my instinct and got MyRepublic broadband and Starhub TV seperately, then if I terminate it'll be cheaper, now if I want to terminate still need pay termination for broadband as well.. Aww well, took an expensive lesson. If you are a Singtel TV customer don't bother switching, having less to watch is better than having nothing to watch. If you can't tell, I am furious right now.