Why can't I watch after change to the new TV box and my dual wifi is gone

@Carla_P no error message. Just no signal everytime I on the TV. 

Do you encounter a black screen on your TV when you try to watch?

No. It's just no signal everytime I switch on my tv. 

What is the solution for this? 

For the best Wi-Fi performance, use the 5GHz band on your wireless router if supported. Also, do not place the StarHub TV+ Box in a cabinet as it may impact Wi-Fi signal strength.

If you continue to encounter Wi-Fi network issues, ensure that your Internet connection is working properly or try to reboot your modem/optical network terminal and router. A wired connection using the Ethernet cable is recommended in this case.

Same for me. It's very frustrating when need to call in to fix the problems. 

This box is totally useless to me when I want to watch my subscription TV channel on CNY but cannot and it's not fix for weeks already. 

Waste my money. 

Hi @cblc77, apologies for the inconvenience you have encountered. Please help us perform some basic troubleshooting steps below to resolve or get to the bottom of the issue with your TV.

Reboot all your equipment in the following sequence:

1. Turn OFF the TV's power, IPTV set-top box, followed by the Optical Network Terminal.
2. Ensure all your cables are properly connected and secured.
> Fibre patch cord (yellow cable connecting Termination Point and Optical Network Terminal)
> LAN cable (cable connecting Optical Network Terminal to TV)
3. Wait for 1 minute. Turn ON the Optical Network Terminal power and ensure that the LED lights are green and steady. Then turn ON the set-top box and wait for the LED lights to be stable. Last but not least, turn ON your TV.

No use. The error is 5014. Finally, managed to call the helpline and got through after 12 midnight. The sale consultant helped me for almost 40min, but still useless. At one point, I cannot even view the free local channels, keep showing the "loading..." screen. 

Anyway, thanks for taking initiative to be responsive. I just got a sms saying that my appointment for today is confirmed. I guessed the company is sending technician down.