Skip to main content

Senior Commentator

 • 

3 Messages

Thu, Jun 7, 2018 6:00 AM

WD 1TB My Passport Ultra - after subscription termination

Hi All!

 

My 2-year subscription to Starhub TV has ended; and I have decided not to renew. My question is can I still use my WD 1TB My Passport Ultra as a regular external hard disk for my computer? How do you re-format it so that it can be recognised by the computer as an external drive?

 

I safely unplugged theWD 1TB My Passport Ultra from the Samsung set top box, and then connected it to my PC. It is not recognised by the computer; cannot even re-format.

 

Any help will be much appreciated!

   

Responses

Accepted Solution

Senior Commentator

 • 

3 Messages

2 years ago

I manage to format it using my PC. Thanks for all who replied.

Priya_R

Alumni (Retired)

 • 

1.3K Messages

2 years ago

Hi @sally8899

 

Can you try to wipe it using your set top box? Alternatively you can contact western digital for assistance too. 

Senior Commentator

 • 

3 Messages

2 years ago

The set top box can only "optimise the  drive". Cannot wipe out or format.

 

Thanks for your reply.

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

2 years ago

I see. Can you proceed to Western Digital to obtain their assistance in reformatting the drive?

 

- Amy
eric3743

Grand Guru

 • 

4.4K Messages

2 years ago

Hi,

 

Please format the Hard disk on your computer in order to be able for use on computer.

All recorded shows will be deleted.

 

Whatever functions available on the set top box is meant for use on the set top box only.

 

 

Edit/Add:

Please do unlock &or erase all shows via the set top box.

There should not be any problem as i am able to format on computer.

There is a possible of the Hard disk &or shows which are locked as this will prevent any erase or deletion of the shows and thus locked hard disk.

There are other methods to directly deletion and formatting on hard disk, when OS format do not work.

 

 

 

i am not starhub staff.

Senior Commentator

 • 

3 Messages

2 years ago

I have the same issue.

Erased all content via the Samsung box

safely removed the HD

plugged it into 3 computers. None of those computer sees the HD.

Any guidance ?  Thx

eric3743

Grand Guru

 • 

4.4K Messages

2 years ago


@BrunoinSing wrote:

I have the same issue.

Erased all content via the Samsung box

safely removed the HD

plugged it into 3 computers. None of those computer sees the HD.

Any guidance ?  Thx


Go to Disk Management.
Select that Drive partition and right-click to select Delete first and next then Format accordingly.

 

 

i am not starhub staff.

Senior Commentator

 • 

3 Messages

2 years ago

Thx but how to go to disc management if I can’t even see the drive?  I tried in three computers, none sees the drive. 

eric3743

Grand Guru

 • 

4.4K Messages

2 years ago


@BrunoinSing wrote:

Thx but how to go to disc management if I can’t even see the drive?  I tried in three computers, none sees the drive. 


Since the HDD has no active partition &or drive letter there will not be shown on.

Hence you need to go to disk management to delete/format the drive with drive letter before using.

 

Try these steps.

Connect the HDD to the computer via USB cable to any computer USB port.

On Windows click on the Start and input in the Search box "Management" to look for and click on "Computer Management".

On the Computer Management window on the left panel below Storage - click on "Disk Management".

The HDD would be shown on the right panel and then click in the partition to highlight.

On the partition do right-click to select Delete the partition.

Once deleted you can click on the partition again to right-click to select Format as you wish.

 

 

Regards.

Senior Commentator

 • 

3 Messages

2 years ago

It worked perfectly, you are a real Champion, thanks a lot.
lonewolfsg

Respected Advocate

 • 

192 Messages

2 years ago

I have a related question for those who may know.

 

As we all know, Cable will be phased out in the future. 

 

Say, when that happens, and I switch over to Fibre, will I be able to continue using the same WD HDD that I'm currently using on my Cable Smart TV?

 

Of cos, I'm assuming that the old recordings will be gone. But will the old HDD still works on the Fibre STB? 

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

2 years ago

Hi lonewolfsg

 

Thank you for your continued patience in this time of high volumes.

 

Yes, you'll be able to use the same supported hard disk (provided it's the model at www.starhub.com/smarttv?icid=int-31B-StarHubCM-201808-cm-prodSer). The recordings will not be retained though.

 

- Amy

Valued Commentator

 • 

2 Messages

2 years ago

hi, i went into disk management but cannot see the HDD. i only see disk 0 and disk 1 which seems like my computer laptop disk. cant risk to delete my drive accidentally. haha. may i know what does yours read?
Jere_Lim

Community Manager

 • 

1.1K Messages

2 years ago

Hi Fabian, we will advise you to restart the set top box and HDD device to see if the issue persist. Do provide us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you. 


If my post answers your question, please click on the "Accept as Solution" button!

Valued Commentator

 • 

2 Messages

2 years ago

I have made a reply to you via pm.
You have not gotten back to me.
Looking forward.
Thanks!

Get Started

Get Started