Vanni's profile

Honored Commentator


9 Messages

Thu, Dec 26, 2013 12:00 AM

Waiting Times



What is the current waiting time at Starhub Customer Service Centers?


I suggest that Starhub create an information board or apps that will have current waiting times at Starhub centers so that customers can select which center to go or maybe we can schedule our visiting time so we do not need to q for long hours.




Alumni (Retired)


1.3K Messages

8 y ago

Hi Vanni

Thank you for your feedback. Generally there might be longer waiting times at our outlets during festive periods. However, we are currently embarking on a retail transformation plan in stages to refresh the physical outlook of our outlets and improve the customers overall experience for shorter waiting times.

Esteemed Consultant


178 Messages

8 y ago

Hi Darell, 


Great news to us! it has been long overdue over this, maybe can  you also think of booking a appt over the internet like buying tickets to see a show. in this case, we can really schedule and turn up according to our available times otherwise, we can just get a q no. when we are at the store!

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