U

2 Messages

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2 Points

Fri, Jun 25, 2021 8:50 AM

Use my own router on fiber broadband

Hello i have a ruijie brand gateway router that i want to use on my fiber broadband but am unable to connect it to the ONT. When connected the connection keeps dropping

Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

3 m ago

Hi @user_e3f45b, warmest welcome to GreenR Community! Have you tried to reboot both your ONT and router to see if the issue persists? Also, what about doing a factory reset on your router? 

2 Messages

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2 Points

Hi Carla..yes did both.  Somehow starhub still does not recognize this router and keeps disconnecting it.  I have tried a friend (who is a network engineer) try it on his home starhub and same problem.  He has filed a ticket with multiple reminders over past 7 days but nobody is responding.  The only way it works is if i connect my router to the linksys router which was provided by starhub.  which does not make sense and suffers speed degradation

Carla_P

Moderator

 • 

5.2K Messages

 • 

3K Points

In this case, please contact our Customer Support via Facebook Messenger by clicking the link below as this will need further technical assistance. Thank you. 

~ Carla

 

 

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