R

2 Messages

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2 Points

Tue, Mar 9, 2021 7:13 AM

Unable to received sms and OTP code from my iphone

Dear Sir/Maam.

I unable to receive sms and OTP code number from my iphone since 2 days ago. I'm in Overseas now ..My starhub is carrier.. 

Please help me on this.. 

Rina 

Carla_P

Moderator

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5.4K Messages

 • 

3.2K Points

7 m ago

Hi @Rinahidayah, warmest welcome to GreenR Community! I'm sorry to hear that you're unable to receive an SMS/OTP code while overseas. Just to check, is your roaming service activated? Are you able to connect to a foreign network?

2 Messages

 • 

2 Points

Hi Carla,

My roaming service turn off. Yes i'm able to connect to a foreign network. 

I already reset my networking settings . I did try to remove my sim card and put it back again .. 

End up still enable to received the sms and OTP code number. 

Carla_P

Moderator

 • 

5.4K Messages

 • 

3.2K Points

You need to activate your roaming service in order to receive SMS and OTP code. You can activate international roaming via My StarHub App. 

~ Carla

 

 

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