Super Poor Service from StarHub
I have signed a new contract wiht Starhub HomeHub Plus....and the fibre TV installation suppose to be on 26Jan19 630pm to 830pm. But the installer did not turn out and no body informed me they are not coming. Eventhough at ~7pm i called 1633 regarding my installtion, and they confirmed there is an appointment booked for me. I have been waiting for the whole night....very disappointing.
Worst still, i have called 1633 the next few day (27Jan and 28Jan) about my new installation date, they said they will expedite my issue...to my disappoitment, no one come back to me at all.
I am wondering what sort of service starhub is having nowaday....very disappointing.
In fact i have been happy with starhub service so far, but thru this incident, it telling me, the service standard have been declinding to bad....if not worst.
I am sincerely appreciate if you can help me about this issue.