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jimmy_sg

Honored Contributor

 • 

31 Messages

Fri, Sep 27, 2013 10:00 AM

Starhub TV no signal since 28th Sep 2013 00:45hrs

Starhub TV no signal since 28th Sep 2013 00:45hrs! What happened? Normal TV also not working!

Responses

Howard Toh

Administrator

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1.3K Messages

7 years ago

Hi Elim,

Which service are you using? TV or Cable Broadband?
What's the error?
Thanks

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

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New Commentator

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1 Message

7 years ago

You have the same problem too? I live in the north and realised I have the same issue.
Elim

Honored Commentator

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9 Messages

7 years ago

Hi Howard,

Sengkang area still no signal.

Can help to check with your tech guys?
Howard Toh

Administrator

 • 

1.3K Messages

7 years ago

Hi all,

As of 1am, we are aware that our cable TV service is temporarily unavailable for some customers. We are investigating this and will update you on the situation as soon as we can. Thank you for your understanding and patience.

We will provide updates as they come in.

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

Howard Toh

Administrator

 • 

1.3K Messages

7 years ago

Hi everyone

We would like to update that as of 2am, we have restored most cable TV channels for affected customers. The temporary disruption was caused by a power supply issue at one of our network operation locations. Thank you for your patience."

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

Howard Toh

Administrator

 • 

1.3K Messages

7 years ago

Ok thanks for the update, Elim!

We'll be monitoring closely.

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

Elim

Honored Commentator

 • 

9 Messages

7 years ago

Hi Howard,

TV is fine now. Rest of my services are fine I guess.
Howard Toh

Administrator

 • 

1.3K Messages

7 years ago

Hi all

As of 2am, most of our cable TV channels were restored. The remaining few cable TV channels took a longer while to be restored due to power supply issue at one of our network operation locations. We are sorry for the inconvenience caused

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

Valued Commentator

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2 Messages

7 years ago

Problem solved - signal has been restored.

Valued Commentator

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2 Messages

7 years ago

Problem solved - signal has been restored.

Respected Commentator

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4 Messages

7 years ago

The starhub TV has no signal again! I have been switching on and off for so many times. What happen?

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