Senior Contributor
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13 Messages
StarHub Go not working on IPad mini
Both live channel and content only open for 1-2 second and the screen goes blank when watching it on IPad mini.
No problem for Android devices though.
Please help.
Senior Contributor
•
13 Messages
Both live channel and content only open for 1-2 second and the screen goes blank when watching it on IPad mini.
No problem for Android devices though.
Please help.
Responses
Josephine C
Genius
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861 Messages
4 years ago
Hi YH Tan, have you tried to restart your iPad mini? Let us know if you're still facing issues. Thank you - Josephine
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YH Tan
Senior Contributor
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13 Messages
4 years ago
Yes, done that. Problem persisted
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Josephine C
Genius
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861 Messages
4 years ago
Please send me a private massage with your StarHub Account number, NRIC/FIN, contact number and email address so that we can get in touch and assist you further. Thank you.- Josephine
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YH Tan
Senior Contributor
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13 Messages
4 years ago
I have PM the detail information requested last week.
No news, no body contact me.
Any update?
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Amy_Law
Alumni (Retired)
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3.3K Messages
4 years ago
Hi YH,
Sorry for the delay. We've received your PM. To confirm, have you tried reinstalling the app and re-logging in to see if the issue recurs?
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YH Tan
Senior Contributor
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13 Messages
4 years ago
Hi Amy,
Yes, tried that - several combination with restart and etc. Still problem persisted.
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Amy_Law
Alumni (Retired)
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3.3K Messages
4 years ago
Thanks for the confirmation. Please provide us with the model of the iPad and the firmware version for us to check further.
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YH Tan
Senior Contributor
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13 Messages
4 years ago
Model ME276ZP/A
OS version 10.2.1
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SofiaYusof
Alumni (Retired)
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841 Messages
4 years ago
H @YH Tan, I have dropped you a PM. Thank you. - Sofia
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YH Tan
Senior Contributor
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13 Messages
4 years ago
No update since 8th Apr in Forum nor PM.
I have tried:
1. Restart IPad
2. Reinstall the App
3. Remove the Device from starhubgo.com
None of above help.
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YH Tan
Senior Contributor
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13 Messages
4 years ago
I just got ant PM asking me the same question again.
Is this how it work? Asking the same questions over and over again by different person to annoy the already frustrated customer???? If yes, then your team did a good job, I'm frustrated and annoyed now. Can you please look at how to resolve my problem now?
Any StarHub manager here?
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RichardJang
Esteemed Contributor
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18 Messages
3 years ago
Did Starhub follow up and resolve the customer issues?
Richard
http://www.richardjang.com
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YH Tan
Senior Contributor
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13 Messages
3 years ago
Hi Richard,
Finally somebody notice my post after 7 months.
Yes, finally my problem was resolve but the experience with StarHub was very unpleasant.
And the solution was provided privately. I thought forum is a channel for everyone to discuss and seek help, what is the point having a forum when all the communication is response privately?
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RichardJang
Esteemed Contributor
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18 Messages
3 years ago
Starhub customer delivery is not up to standard yet and has not change yet since 2010 when I have services with them. They still use many contract staffs instead if perm staffs for the CS team.
Richard
http://www.richardjang.com
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