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Respected Commentator


4 Messages

Mon, Apr 8, 2019 8:00 PM

Starhub box always “loading” No video but with sound

I am helping someone whose starhub tv box is properly connected, network and hdmi all working, output and source all verified to be correct. 


The sound and tv guide works but no video output. When I go to the respective channels, the audio matches and works fine. The TV guide and graphics displaying the different channels and timeline is also ok. But the videos for all the channels is always stuck at loading. This is the same situation for both subscribed channels and free to air ones. 


Is this a backend issue or problem with the box?



Community Manager


842 Messages

a year ago

Hi striker, please advise the subscriber to write in to us via   for assistance. 

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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