Valued Contributor
•
11 Messages
Signal Unavailable for my second Set-Top box
Hi,
I experienced this Signal Unavailable error for the following channels #101, 102, 401-403, 407, 416, 505, 514-516, 708, 812, 817 and 833 on my second Set-Top box. The error message reads "Signal Unavailable - please check that your set-top box is properly connected to the cable point. If the problem persist, please power off and on the set top box from the main power supply."
I have checked the connection and attempted to off and on the Set-Top box several times but to no avail. The rest of the channels are okay, except for channel #427, which is distorted.
My main Set-Top box has no issue though.
Please advise on what can be done. Thanks.
Regards,
Kian Wee
Responses
peterlivadas
Administrator
•
132 Messages
2 years ago
Hi Skw09, kindly PM us the affected set-top box serial number that is found behind/underneath of set-top box and your details (Registered Name, Registered Mobile Number and Hub ID/Email Address) >> HERE << to assist you further, thank you.
0
0
skw09
Valued Contributor
•
11 Messages
2 years ago
It is a cable issue. I changed the HDMI cable and use a video (red, white & yellow) cable instead and the issue was resolved.
Just curious to understand why the HDMI cable will cause the Signal Unavailable error?
0
0
Lyn L
Community Manager
•
643 Messages
2 years ago
Hi skw09, we've PM you.
0
0