Hi @VKSG, I'm sorry to hear that you're having issues with your set-top box. Please ensure that all connections and cables are tightly secured in their correct ports and then power off all devices (ONT, Set-top Box, TV) and power on one by one in the following order starting from the ONT to see if the issue persists.
In this case, I highly suggest that you send a message to our Customer Support via Facebook Messenger by clicking the link below as this will need further technical assistance. Apologies for the inconvenice.
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Carla_P
Moderator
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3.5K Messages
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1.4K Points
a month ago
Hi @VKSG, I'm sorry to hear that you're having issues with your set-top box. Please ensure that all connections and cables are tightly secured in their correct ports and then power off all devices (ONT, Set-top Box, TV) and power on one by one in the following order starting from the ONT to see if the issue persists.
~ Carla
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