Set top box collection hidden charges
Recently, I terminated my starhub fibre tv subscription after my previous contract ended, and arrangement was made by the CSO (1633) for collection of the set top box. When the technician came and collected, I was told to sign a form which I thought was an acknowledgement for the box collection. After the tech left, I was checking my emails when I came across a work order bill, which stated I had to pay $53.50 for the box collection. I immediately called 1633 to raise my concern. But the 2nd CSO told me that only the first CSO can assist my query about why the charges were not explained to me by both the first CSO and technician, and a call back would be made within the next two working days, which I have yet to hear from. I also sent a PM via the community page and got the same response. I had read before such shady practices by starhub in the past where the charges were only known to the customer when they receive their latest bill, and had faith that starhub had resolved this issue. Apparently it has not. The charges are also not stated anywhere in the starhub website for collection of the set top box upon termination of the tv service. I would also like to ask if anyone here had encountered such issue in the past? And was the issue resolved thru waiver of the charges or otherwise. Thanks.