Tue, Jan 8, 2019 12:00 AM
2 years ago
Hi Cbelwong, able to let us know if you are facing any issues with your set top box ? Thank you - Jeremy
If the subscriber is using cable TV services, they'll need to provide you with a signed and dated Letter of Authorisation (LOA) and their NRIC to swap their set top box at our stores.
Separately, if they're subscribed to Fibre TV services, they'll need to contact us directly with their registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < for us to make the arrangements.
As shared, this depends on whether the subscriber is under Cable or Fibre TV services.
If you're not sure, please provide us with their registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < for us to check.
Please provide us with your registered name, mobile number, hub ID/email address to provide further assistance via https://bit.ly/2S5w5qq
You can change set top box at Nex. Please do note that we only have HDI set top box available.
More details can be found on our website, http://www.starhub.com/personal/support/locate-us/starhub-shops.html
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