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Esteemed Commentator

 • 

6 Messages

Tue, Jan 8, 2019 12:00 AM

Set top box can't power on

Responses

Esteemed Commentator

 • 

6 Messages

2 years ago

If I replace the box at the shop, do I need to provide proof of identity? As I am not the subscriber...
Jere_Lim

Community Manager

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1.1K Messages

2 years ago

Hi Cbelwong, able to let us know if you are facing any issues with your set top box ? Thank you - Jeremy 


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Esteemed Commentator

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6 Messages

2 years ago

Cant power on.
Amy_Law

Alumni (Retired)

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3.3K Messages

2 years ago

If the subscriber is using cable TV services, they'll need to provide you with a signed and dated Letter of Authorisation (LOA) and their NRIC to swap their set top box at our stores.

 

Separately, if they're subscribed to Fibre TV services, they'll need to contact us directly with their registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < for us to make the arrangements.

 

- Amy

Esteemed Commentator

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6 Messages

2 years ago

Can I exchange the faulty set top box at Nex?
Amy_Law

Alumni (Retired)

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3.3K Messages

2 years ago

As shared, this depends on whether the subscriber is under Cable or Fibre TV services.

 

If you're not sure, please provide us with their registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < for us to check.

 

- Amy

Esteemed Commentator

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6 Messages

2 years ago

Cable TV service.
debbiefa

Community Manager

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842 Messages

2 years ago

Please provide us with your registered name, mobile number, hub ID/email address to provide further assistance via https://bit.ly/2S5w5qq   



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Esteemed Commentator

 • 

6 Messages

2 years ago

I just need to know if exchange service available at Nex.

Tks.
debbiefa

Community Manager

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842 Messages

2 years ago

You can change set top box at Nex. Please do note that we only have HDI set top box available. 

 

More details can be found on our website, http://www.starhub.com/personal/support/locate-us/starhub-shops.html 



========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is

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