U

3 Messages

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3 Points

Thu, May 20, 2021 8:40 AM

Samsung Galaxy Fold Scam

I recontracted my phone line on 10 March 2021, it stated “free samsung galaxy watch worth $598”

The phone came without the watch, when I called 1633, says to wait for an update, till today, 20 May 2021, not resolved. Customer service says it an “after-sales” department matter but I think that department probably not working cause its been 10 weeks lol. Can I not pay my bills till you resolve this matter? Tit for tat? You guys are making me look like a fool waiting for 10 weeks. I have been very VERY patient with Starhub

Carla_P

Moderator

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5.5K Messages

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3.2K Points

5 m ago

Hi @user_6abbb4, I'm sorry to hear about your predicament. Please know it's not our intention to make things difficult for you. We will need to look into your account details for this, so kindly contact us through Facebook Messenger by clicking the link below so they could straighten this out. Unfortunately, I'm unable to help you here in the Community as I don't have access to your account details here for security. Thanks. 

 

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