tpy_kj's profile

Respected Commentator

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4 Messages

Sun, Dec 22, 2013 11:00 PM

Retail hubstation 2nd tuner quality vary from 60%-0%

Hi, Recently, some of my recording on the retail hubstation has no video or just did not record. On checking the SmartTV info page, I see the followings: - both 1st and 2nd tuner signal strength 57%. 1st tuner quality 80% - 90%. 2nd tuner quality 60% with frequent drop to 0%. Is the hubstation due for replacement or is it worthwhile to repair? The internet also drops occasionally. Is the signal strength 57% normal?

Accepted Solution

Respected Commentator

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4 Messages

8 y ago

Hi Kao Boon,

 

Many thanks for the direction. I have just completed the form.

Appreciate.

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

8 y ago

Have you tried tightening the cable?

Respected Commentator

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4 Messages

8 y ago

I have performed the followings:

- Switch off the mains, wait for 1 min, switch on  -- no difference

- remove and re-fix and tighten all cables -- no difference

Have not

- reformat the harddisk

The tuner 1 is still working, tuner 2 not signal strength and quality all 0%

Appreciate your suggestion/help.

Thanks.

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

8 y ago

Hi @tpy_ky

Please drop us your details over at http://bit.ly/StarHubQuery so as to allow us to assist you further. Thanks.

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