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cykMike

Respected Advisor

 • 

44 Messages

Sat, Nov 4, 2017 6:00 AM

Problems encountered with set top box

With the advices from Starhub's services staff, I have recently changed my Cable TV to a IPTV which was just less than 2 weeks ago. The exact date of installation was on Thursday 26 October 2017 morning.

 

Everything was working fine except for the error message "Unsupported audio signal, Check your dev‪ice output", which occured everytime when I do a re-boot to the new set top box.
Please refer to attached Image 1 below.

 

Fortunately, it seems that this existed error did not hinder my TV programs viewing. Audio sounds were audible even though this error message is related to audio signal.

 


However what I have encountered during the last one week plus after installing IPTV were the following.

 

1. I was unable to switch on the set top box with the remote control. It has happened twice already. On these two occasions, the set top box was on standby mode and when I used the remote to press the power button, there was no response at all. The power button on the remote flickered with blue light and the set top box remained with red and orange lights.
After several unsuccessful attempts of trying with the remote device, eventually I gave up and switched off and on the power supply for the set top box. Hence the process of booting and loading begins which caused inconveniences to us.

 

2. This evening my family and I were watching the Taiwan drama series and suddenly my TV went blank which left with a total black screen. It is something like BSOD in computing terms but for this I would name it as Blank & Black Screen Of Death (BBSOD).
The set top box lights were still at green and orange but with TV screen blank and black. I tried pressing various buttons on the remote control but totally with no response. Eventually re-booting was the only solution to this issue.
This is the first time I have encountered BBSOD.

 


Bearing in mind both the set top box and remote control are new as claimed by the outsource technician who did the installation and I only possessed them for less than 2 weeks.

 

Hopefully I am not given a refurbished set top box which I believe will not as IPTV is still in its early introductory phase but the possibility will be the remote control unit as it is identical with the last unit I used for my cable TV.

 

In view of the above unpleasant encounters which have occured in less than two weeks after the IPTV installation, I seek your kind advices with possible solutions to overcome these annoying issues.

 

I certainly look forward to hear from you soon.

 

Thank you for your kind attention.

 

Good day.

 

Image 1Image 1

 

Responses

eric3743

Grand Guru

 • 

4.4K Messages

2 years ago

Hi  cyMike,

 

You may try to remove the tick mark on the > Email me when someone replies

 

It is located on top right of new post only.

 

Just untick for this post to see if it works ...

 

 

Regards.

New Commentator

 • 

1 Message

2 years ago

Priya_R

Alumni (Retired)

 • 

1.3K Messages

2 years ago

Hi Peterson951

 

Can I check if you're still experiencing issues with your Set Top Box?

Respected Commentator

 • 

2 Messages

2 years ago

I also faced some problem with my set top box but that time, I just installed Terrarium tv app on Android box and there is alot of things on Terrarium tv. We can literally watch a lot of content on terrarium tv app. You can download terrarium tv from terrarium tv official website. You will also find terrarium tv installation guides.

New Commentator

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1 Message

2 years ago

Thanks for sharing this one.

But, Official Terrarium TV website is here.

New Commentator

 • 

1 Message

2 years ago

Terrarium TV is a great app for streaming tv shows on TV. You can install terrarium tv on Firestick or android tv box to watch latest movies and tv shows on TV. Download terrarium tv apk to install terrarium tv.

New Commentator

 • 

1 Message

2 years ago

Morpheus TV application is best solution after leaving Netflix. why you need to pay when you watch all of your favorite content on Morpheus TV

Valued Commentator

 • 

2 Messages

2 years ago

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Jere_Lim

Community Manager

 • 

1.1K Messages

2 years ago

Hi, please PM us your subscriber name, registered Hub ID / email address and prepaid mobile number to https://bit.ly/2S5w5qq, we’ll arrange for assistance. Thank you.


If my post answers your question, please click on the "Accept as Solution" button!

Respected Commentator

 • 

2 Messages

2 years ago

Cyberflix tv firestick is a great way for family time. Cyberflix tv is easy to install on any android device.

New Commentator

 • 

1 Message

2 years ago


@ankitgill wrote:

The Terrarium TV application download isn't accessible by means of any official store of any OS connection. Neither would android be able to clients get to it from the Play Store, nor would it be able to be gotten from the App Store or Windows Store for their separate OSes. The application is accessible just as an apk record, which can be download from official sources or jailbreak firestick on the web alongside the official site.


Thanks for the updates.

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