U

12 Messages

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12 Points

Tue, May 25, 2021 2:02 PM

Pixelation on all subscribed channels

Dear Starhub, 

I have had this issue for a couple of weeks now. This is to do with intermittent pixelated images as I watch program on all subscribed channels. No issues with viewing on Live TV. 

There are sometimes loud , sharp sudden noises together with pixelation that occurs as we watch programs on subscribed channels.

Given that we recontracted to TV+ only a few months ago and having faced a number of issues back then to date, this  honestly is the last straw. 

The following has already been carried out:

Powering on and off and checking all cables are intact. 

The devices within the system is new and your staff have been on visits to ensure address technical issues in the past. 

I look forward to this being rectified at your earliest.

Responses

173 Messages

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171 Points

2 m ago

What is your wifi router? And are you having issues when browsing websites?

Carla_P

Moderator

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4.9K Messages

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2.7K Points

2 m ago

Hi @user_363769, I'm sorry to hear that you're experiencing intermittent issues with your StarHub TV+ service. Just to check, what router are you using? Are you on a wired or wireless connection? Also, does the pixelization happen on a specific channel or all channels? 

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