chnajuha's profile

Senior Commentator

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3 Messages

Fri, Mar 13, 2020 10:00 AM

Note10+ VoLTE provision errors

As i Tested on all device like Note9, S20 Ultra and Xiaomi MIX 2S able to show Starhub VoLTE no issue as I tried using a Starhub SIM card that have VoLTE enable plan my Note10+ VoLTE was stable on Wednesday after Thursday Afternoon i experience that my Starhub VoLTE logo disappeared. So I tried another Telco which is TPG Mobile that have VoLTE my Note10+ appear to support untill today.

 

Compare StarHub and TPG VoLTE supportCompare StarHub and TPG VoLTE support

Normally it will show VoLTE1 if my SIM card support but the logo does not appear only TPG

 

What have i Tried

  • Putting my sim card in another device works
  • Putting another Starhub Card into Note10+ doesen't work at all
  • Rebooting my Phone
  • Turning Off/On the VoLTE

As you can see in the picture that other Network provider work

If can please PM me ASAP

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 y ago

Hi @chnajuha, I'm sorry to hear about this. In this case, I highly suggest that you contact us through Facebook or Twitter to further assist you with your concern. 

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