omgitzkriss's profile

Senior Commentator

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3 Messages

Sat, May 11, 2019 4:00 AM

No IP address assigned

On Thursday 9 May 2019, your starhub guys came to install starhub fibre tv. However, there was an error no "No IP address assigned".

On Friday 10 May 2019, another starhub guy came to try to rectify the problem. However he could not solve the problem and told us to wait for Starhub call.

We do not have access to Starhub TV ever since Thursday and switching to your fibre tv. 

I have already restarted the Set-Top Box 10 minutes after I switch on the Optical Network Terminal (ONT). 

We tried calling the hotline but nobody is helping us.

Responses

Jere_Lim

Community Manager

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1.1K Messages

2 y ago

We have replied you via PM. Thank you 

Senior Commentator

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3 Messages

2 y ago

how long do u need? we do not have access to tv since THURSDAY and today is SUNDAY

Valued Commentator

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2 Messages

2 y ago


I have the same problem. StarHub Technicians came thrice but can’t solve the problem. They keep blaming the internal wiring of the data points. When I got a third party contractor to check, connections were all fine. Finally, I connected the set-top box directly to the D-link IP switch and VOILA!!!! IP address issue was no more.
However, the data cable is laying all over the living room.
I suspect that the data points next to the open net is faulty. Out of 6 points, only one point (D4) carries a signal.
debbiefa

Community Manager

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842 Messages

2 y ago

Hi Patient2825, do PM us with your account details, we'll check on this, https://bit.ly/2S5w5qq  

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