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nicolegooding's profile

New Commentator

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1 Message

Wed, Apr 11, 2018 11:00 PM

Need to speak to someone - is there a hotline number?

Why don't you have a customer service number?

Responses

Amy_Law

Alumni (Retired)

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3.3K Messages

3 years ago

Hi @ nicolegooding

 

Our hotline number is 1633. Is there something I can assist you with? 

- Amy

1 Message

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1 Point

I want to check i am subscribed to which data plans for my wifi broadband please.

Carla_P

Moderator

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3.5K Messages

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1.4K Points

Hi @RannAli, please refer to your service agreement to check which broadband plan you're subscribed. You may also contact my colleagues via Facebook Messenger by clicking the link below to know the details about your plan. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

1 Message

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1 Point

4 months ago

Account No: < removed private information >

Currently i am receiving a monthly $0 statement for a

MAX MOBILE Free (1 GB).

Data  Number < removed private information >

How can i terminate this service and stop receiving the

monthly bills although i am no longer with Starhub.

My contact No is < removed private information > . Christie Jacob Samuel

(edited)

Carla_P

Moderator

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3.5K Messages

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1.4K Points

Hi @Christie, sorry that I had to mark your comment as private for your privacy and security. To terminate your contract, please send a message to my colleagues via Facebook Messenger by clicking the link below. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

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3 Points

3 months ago

Newly fixed home phone line not set up. 1633 is of no help.

Can Starhub CEOs and directors help?

Carla_P

Moderator

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3.5K Messages

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1.4K Points

Hi @glorypink, we're sorry for the inconvenience caused. Unfortunately, I'm unable to give you further details regarding your concern. With that being said, may I trouble you to please get in touch with my colleagues via Facebook Messenger by clicking the link below.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

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3 Points

Who is your colleague?

7 Messages

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7 Points

2 months ago

Hi Starhub,

Could someone from Starhub promptly pay attention to my issues? Recently I have a sign in for StarHub services for the home hub (internet, TV, and home line). It starts with 18-11-20.

since then I have an issue with the StarHub TV service.

few times I called your customer service and highlighted this issue, during the conversation your customer service staff guide me to do this and that and in the end they still can't settle the issues. receiving the message mentioned that we are still looking into my issues. 

I am totally peace-off by signing to StarHub service, would have maintained my Singtel service. you promptly send me the first bill.  Starhub should maintain its promise to settle customer issues. Here it's the other way, almost a month gone still not settle the issues and charging me only. 

I strongly ask Starhub to consider this and settle my issue permanently then you start your billing counts. whatever the charges you have charged should have waived off. it's totally not fair to me. 

The issues I am facing since the service starts,

1. local channels can't view,

2. channel to channel changing take more than 20 to 30 seconds of time

3.some time the entire service hangs and we do need to restart. 

Could Starhub promptly attend to these issues once in for all, I am tired of highlighting this a few times already.

You can reach me at < removed private information >. Sivakumar.

(edited)

Carla_P

Moderator

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3.5K Messages

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1.4K Points

Hi @THANGAPPAN SIVAKUMAR, first off, I'd like to apologize for the removal of the private information you posted here for your security as this is a public forum. We understand that you are frustrated about the issues you've encountered with your StarHub TV+. Please know it's not our intention to make things difficult for you.

 

Please note that free-to-air channels can only be accessed if you connect your StarHub TV+ box to your StarHub Smart WiFi router with a StarHub Broadband connection.

 

For channel changing and hanging of your set-top box, have you tried to reboot both your router and set-top box to see if the issue persists?

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

7 Messages

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7 Points

Hi Carla,

Did you read my message properly or not.

I have clearly mentioned that your customer service staff guide me two or 3 times to settle this issue. They ask me to do what you have mentioned and all still it's not resolved. 

if StarHub can't solve this issue, please terminate my service without charging me a single cent. it's not my problem. I will go back to my previous service provider. 

Carla_P

Moderator

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3.5K Messages

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1.4K Points

In this case, please send a message to our Customer Support via Facebook Messenger by clicking the link below. Unfortunately, I'm unable to help you as this will require further technical assistance. I hope you understand, thanks. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

7 Messages

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7 Points

Please note that free-to-air channels can only be accessed if you connect your StarHub TV+ box to your StarHub Smart WiFi router with a StarHub Broadband connection.

 (Did this with your customer service support thru online call, they cant settle the issue)

For channel changing and hanging of your set-top box, have you tried to reboot both your router and set-top box to see if the issue persists?

(Many times did this, no use)

Carla_P

Moderator

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3.5K Messages

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1.4K Points

We're very sorry for the inconvenience this has caused. Please get in touch with our Customer Support via Facebook Messenger so they could further assist you. Thank you. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Explorer

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1 Message

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1 Point

2 months ago

My contract commences on 18-11-2020. more than a month already until now my issues not resolved. Starhub is responsible for this.

Please take note that Starhub should redate my contract commencement date from when you are settling my issues. 

Carla_P

Moderator

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3.5K Messages

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1.4K Points

Hi @Siva1969, sorry to hear about this. Let me just clarify, what's the issue you're encountering so we could look into this? 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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