Jerry_Heng's profile

Senior Contributor

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13 Messages

Fri, Apr 5, 2013 11:00 PM

Jerky and laggy once in a while

Hi StarHub, my digital setup box keeps making the channel jerking and lag and "kii~" sound... like it couldn't receive properly via satellite... is it the box going to spoil or the cable is loose. i try to turn the cable but it still jerk and lag once in a while...
KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

9 y ago

Are you still facing the same issue?

353 Messages

9 y ago

yes... at first a few weeks ago is when you power on, once i one the cable device, it start to jerk and laggy... and had to wait for 10 to 20 mins then it become normal... now it is still continue to persist and still laggy and jerky...
KaiBoon

StarHub Prepaid

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9K Messages

 • 

5 Points

9 y ago

Would you like to bring the equipment to our Customer Service Centres for a swap?

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