is this fair?
i have a iPad Pro 12.9 inch (year 2017). bought smart support. screen cracked. they couldn't find the exact model for screen replacement. they have instead offered a 2018 model (better specs) but it's only 11 inch.
my 'argument' is that 11 inch and 12.9 inch (mine) is alot of difference.
they agreed to review my case if they will replace it with the 2018's 12.9 inch model but i am doubtful.
is this fair.
i have been buying smart support across all my apple products and this is my 1st claim (service request) over the last few years and i get this type of response.