Evergreen's profile

Valued Commentator

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2 Messages

Wed, Sep 18, 2019 12:00 AM

Installment plan for new phone

Hi,

 

I was looking at getting the new iPhone online with the installment payment plan, however I was faced with the issue of not being eligible. Are there criteria to meet for the eligibility? I heard that you will need to have a few lines under the account holder to be eligible. Is that true?

Thanks in advance. 

StarHub

Customer Service

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397 Messages

2年前

Hi Evergreen, the approval for Monthly Equipment Instalment is based on the eligibility assessment that StarHub conducts when customers sign a mobile service contract with us. -Yeng

Valued Commentator

 • 

2 Messages

2年前

Thanks for your reply. Can I ask what are the requirements for the assessment? Is there a solution to this? I have tried to make the transaction a few times online but I keep facing the same issue of not being eligible. Would appreciate your help. Thanks
StarHub

Customer Service

 • 

397 Messages

2年前

Unfortunately, we don't have an access regarding with the requirements for the assessment since we have a different team handling those. Please stay tuned to our website and social media pages, for more details. Thank you! -Yeng

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