Image quality lacking compared to cable

Good luck with them @Buzzed. I got fed up and pulled the plug. I am no more subscribed to their TV services. Most likely I'll move out of the Mobile as well at the end of the contract.

@Unilator That’s the best thing you can do. I’ll probably be ending my subscription as soon as I’m able to as well, it’s just not worth it anymore. And heck, I’m the type who is willing to pay a premium if I see the value in it. 

And notice how Amy has completely ignored me, the thread starter who is still experiencing this issue and is instead asking Apyock to fall into the useless rabbit hole of reboots and form filling. Typical. Well no PMs this time around so I suppose that’s some sort of improvement? 

This sucks. 

Thank you for your feedback, Buzzed. 

We refer to our last PM in Aug 2018 and have not received a reply from you since. Do provide us with the programmes you're experiencing the image or "soft audio" issue with so we can check this and provide your feedback to the Channel Partners.

If you need further assistance, simply reply to our last PM so we can assist you from there.

And to add to anyone following this thread, I will post follow ups on how this is handled. 

Just an update. I sent in the form for technical assistance as suggested by the moderator. The technician came and I suggested to change the new settop box to the older version. There was an improvement in the resolution after the change. The only setback is the startup is slower in the old settop box. 

Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.

I dont need anymore assistance unless your new settop can provide better resolution. Otherwise I am content with old settop box.

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@Jere_Lim wrote:

Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.

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I dont need anymore assistance unless your new settop can provide better resolution. Otherwise I am content with old settop box.

And my update. Asked me to send a PM. I sent a detailed PM and... nothing so far. 

Sorry for the delay, Buzzed. Let us send another email to our channel partner for updates. -

Hi apyrock, we would appreciate if you could provide us with your details over >> HERE << we’ll arrange for assistance. Thank you.

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@jasonxzx wrote:

@Apyock Hi can I know what is the TV size you use with the STB?

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I am using a 55 inch and 46 inch tv sets.

@Apyock Hi can I know what is the TV size you use with the STB?

Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.