Tue, Apr 24, 2018 10:00 PM
2 m ago
3 y ago
Are you still experiencing the issue after a reboot of your set top box (and ONT, if using Fibre TV) to refresh your connection? Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up.
I am having the same problem too
Hi @Mingster888, sorry for the inconvenience caused. Just to check, are you using the old fibre set-top box or the new StarHub TV+ Box? Does the issue still persists after rebooting the set-top box?
If you're still experiencing this issue today even after rebooting your set top box (and ONT, if Fibre TV), please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up.
2 y ago
My setup box keeps hanging too. I have to keep restarting it. Happens almost everyday that I gave up watching Starhub tv and stick to my Netflix. Please help. Have been like that for 5 months since setting up in June 2018.
Hi Jefferytjw, are you still facing the same issue? If yes, please PM us an image of the error and your details (Registered Name, Registered Mobile Number and Hub ID/Email Address) to https://bit.ly/2S5w5qq for us to assist you further. Thank you.
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