Skip to main content
AndyTang's profile

Valued Commentator

 • 

2 Messages

Tue, Apr 24, 2018 10:00 PM

HD TV box keep restarting and having error

Responses

Valued Commentator

 • 

2 Messages

3 y ago

Havent type finish and it is being sent...
Will continue the question here..
These 2 days my HD setup box keep restarting by itself, and after it reset it will show black screen with the words check signal or something but i nv touch the box or cable at all! Whats the problem now when i on it cant even watch tv..
Amy_Law

Alumni (Retired)

 • 

3.3K Messages

3 y ago

Hi AndyTang

 

Are you still experiencing the issue after a reboot of your set top box (and ONT, if using Fibre TV) to refresh your connection? Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up.

 

 

- Amy

1 Message

 • 

1 Point

I am having the same problem too

Carla_P

Moderator

 • 

4K Messages

 • 

1.9K Points

Hi @Mingster888, sorry for the inconvenience caused. Just to check, are you using the old fibre set-top box or the new StarHub TV+ Box? Does the issue still persists after rebooting the set-top box?

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

New Commentator

 • 

1 Message

3 y ago

I am having same problem too
Amy_Law

Alumni (Retired)

 • 

3.3K Messages

3 y ago

Hi cheekimonkei

 

If you're still experiencing this issue today even after rebooting your set top box (and ONT, if Fibre TV), please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll arrange for follow up.

 

- Amy

New Commentator

 • 

1 Message

2 y ago

Hi,

 

My setup box keeps hanging too. I have to keep restarting it. Happens almost everyday that I gave up watching Starhub tv and stick to my Netflix.  Please help. Have been like that for 5 months since setting up in June 2018. 

 

Thx,

Jeff 

Administrator

 • 

132 Messages

2 y ago

Hi Jefferytjw, are you still facing the same issue? If yes, please PM us an image of the error and your details (Registered Name, Registered Mobile Number and Hub
ID/Email Address) to https://bit.ly/2S5w5qq for us to assist you further. Thank you.

Get Started

Get Started