KKTeo's profile

Trusted Commentator

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7 Messages

Sat, Mar 15, 2014 11:00 PM

HD Interactive Set-Up Box HDMI does not work with LG SmartTV

Hi,
I just re-contract to HomeHub and was given a new HD Interactive Set-Up box for the cable TV.

Tried to connect the HD Interactive Set-Up box to my LG SmartTV via HDMI.

But, it does not work consistently. I have to switch off and switch on the HD box few times before my LG TV can detect the signal. Sometimes, it still doesn't work even I switched for 5 to 6 times.

Fyi, I can connect my other device to this same LG SmartTV with the same HDMI cable without any problem.

These few days, even it detected after a few attempts, the sound is distorted.

I also tried to connected with the AV Cable, but the audio is too soft even though I switched the volume to maximum.

Please help urgently.

My account ref is 1.xxxxxxxxx.

Thanks.

Responses

Accepted Solution

KKTeo

Trusted Commentator

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7 Messages

7 y ago

Hi,
Sorry for the late reply.

The problem is due to the incompatibility of my HDMI cable.

The visual and audio are perfectly fine immediately after the service guy changed a new HDMI cable for me.

The Starhub service is wonderful. The service guy (sorry that I did not get his name) reached on time and was very courteous in dealing the problem.

Thank you.
KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Hi there

Able to provide us with a convenient date and time for us to send someone down?
KKTeo

Trusted Commentator

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7 Messages

7 y ago

Hi,
Yes, please.
Can come any date after 7pm?
Probably today 7.30pm? Thanks
KKTeo

Trusted Commentator

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7 Messages

7 y ago

Hi,
Yes, please.
Can come anyday after 7pm? Thanks.
KaiBoon

StarHub Prepaid

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9K Messages

 • 

5 Points

7 y ago

I try to get the earliest possible slot for you and inform you once confirmed.
KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

I have fixed the appointment for you on this friday. 7.30pm.

KKTeo

Trusted Commentator

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7 Messages

7 y ago

Ok. Will standby at home 7.30pm this Friday. Thanks.
KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Let me know of the outcome Smiley Happy
KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Great!
sam75

Valued Contributor

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11 Messages

7 y ago

do you know which hdmi cable was used by starhub? many starhub subscriber encounter same problem.

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Any HDMI you can find at major electronic retail stores can be used.
KKTeo

Trusted Commentator

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7 Messages

7 y ago

The working HDMI cable that Starhub fixed for me is a grey color HDMI cable from DAIYO.

Below is the picture.

 

DAIYO_HDMI.JPG

KKTeo

Trusted Commentator

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7 Messages

7 y ago

The working HDMI cable that Starhub fixed for me is a grey color HDMI cable from DAIYO.
Below is the picture.

New Commentator

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1 Message

6 y ago

Hi I have a problem with intermittent distortion of the picture or sudden blackout of tv. Sometimes when I switch the HDMI port of TV, the problem would be resolved.

 

Got starhub to come down and they replaced a setup box. And the problem continued. Got my TV guy to come down and it was not the TV as such problem did not occur with blu-ray player or other HDMI devices.

 

I also switched to the daiyo gray HDMI cable and the problem persisted. 

 

May I know if this is likely to be the setup box issue. can i request for another setup box?

eric3743

Grand Guru

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4.4K Messages

6 y ago

Pls lah, go and get a better HDMI cable, as it is long term use (some are gold contact)

Quality of the HDMI cable do affect distortion &or audio, as all-in cable.

 

 

For HDMI, there are 2 resolutions.

The Starhub staff came, actually for Broadband issue, and this distortion appear.

He explained to me on the correct resolation for HDMI,  1080i  &  570i 

Then i told him i was uing 570i setting since it was done by previous technician.

After he did the setting to  1080i  the problem resolved.

 

Note:  Partly because the Set-top box is in HD format, possible  1080i

 

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