U

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Thu, Aug 19, 2021 11:59 AM

Google Nest help

Hi, I recently bought the Google Nest router, but after I hooked it up, I could not watch any Starhub channels at all. I have the TV+ box. Does anybody have tips on how I can make it work? I followed the same connections that were on my old Linksys router: thin yellow cable from fibre point to Nucleus Connect modem, then a cable from Port 1 of modem to Internet port of the router and then cable from router to TV+ box. Appreciate any help. 

Carla_P

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2 m ago

Hi @user_06e011, warmest welcome to GreenR Community! Just to check, if there is a crown icon on your selected channel? Please see the image below. If there is crown icon, this means you are not subscribed to the channel. 

 

Image

 

Also, please reboot all equipment (ONT, Router, StarHub TV+ Box, TV, Mobile Devices). Then turn them on in the following order:

  • 1st equipment to be turned on: ONT, wait for 3 minutes
  • 2nd equipment to be turned on: Router, wait for 3 minutes
  • 3rd equipment to be turned on: TV+ Box
  • 4th equipment to be turned on: TV

 

 

 

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