Skip to main content
L

2 Messages

 • 

2 Points

Wed, Jan 13, 2021 4:08 PM

Fibre TV Samsung set up box unresponsive to remote

Started a new subscription few months ago. The FibreTV set-top box has been acting up intermittently since. Will refuse to respond to the remote control after sometime.  But after rebooting the device, the remote control will work again, but after a while, it will fail to respond again.

Responses

Carla_P

Moderator

 • 

4K Messages

 • 

1.9K Points

3 m ago

Hi @leoni, I'm sorry to hear that you're having issues with your set-top box. Just to check, have you tried to change the batteries of your remote to check if it's faulty? 

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

2 Messages

 • 

2 Points

3 m ago

Yes...

That's not it

Carla_P

Moderator

 • 

4K Messages

 • 

1.9K Points

In this case, please send a message to our Customer Support via Facebook Messenger by clicking the link below so they could further assist you. Thanks!

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started