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michael_chong

Valued Contributor

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12 Messages

Tue, Sep 25, 2018 10:00 AM

Fibre TV recording only allowed using SmartTV?

Responses

Valued Contributor

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12 Messages

2 years ago

Sorry for the incomplete question. I was going to ask if recording of StarHub Fibre TV is only allowed using SmartTV because I got the message of "You cannot record copy protected movie" when I press the record button of my external HD recorder that had worked before with StarHub Cable TV before I switched over to StarHub Fibre TV. Can anyone confirm this?

eric3743

Grand Guru

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4.4K Messages

2 years ago

Hi,

 

Have you add the Recording features to the Fibre TV subscription cost $4.00 /month.

You have to request for this feature to add into your Fibre TV service.

 

Either you contact 1633 or write to forum CSO to request for this feature to add to your TV service.

Click on this link to; >> Send private message to Starhub CS 

Please submit and provide with the following information;

Message Subject:

Registered subscriber full Name, NRIC/FIN number, account (if any) and your contact & email.

Description:  Do include any other queries here &or this thread for reference.

 

How to send a PM (Private Message) on StarHub Community?

 

 

Ensure you are using WD My Passport HDD external on either 1TB or 2TB storage.

Connect the HDD to any USB ports on the Set Top box before power on and may ask to format first before use.

 

 

 

i am not starhub staff.

Valued Contributor

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12 Messages

2 years ago

I know about Smart TV subscription. My question was whether fibre TV programs could be recorded using an external HDD recorder which I could do previously with cable TV.

Howard Toh

Administrator

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1.3K Messages

2 years ago

Hi @michael_chong

 

Let me try to explain in my own words.

 

Firstly, I would assume that you were able to record previously by connecting the set-top box to your recorder via an analogue connection (RGB or Component). 

 

With content now being easily available in high-definition, we have an increased obligation to the content right owners to protect the feed against unauthorised copying (beyond personal consumption). This is why most content are protected using HDCP (https://en.wikipedia.org/wiki/High-bandwidth_Digital_Content_Protection). This is not unique to StarHub. 

 

With a Smart TV subscription, recorded content are encrypted to prevent unauthorised copying, which fulfills our obligation to protect that content. 

 

I hope that helps. 

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

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Valued Contributor

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12 Messages

2 years ago

Thanks for the info. That's what I want to know. That means the StarHub Telesales who convinced me to switch from cable to fibre TV had withheld this info from me although I had posed questions regarding my intention to continue to use my own external HDD recorder with fibre TV. I was ill-informed.

Howard Toh

Administrator

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1.3K Messages

2 years ago

Hi @michael_chong

 

I'm sorry you feel this way.

 

Actually, we no longer have contract renewals for Cable TV since 26 June 2018. This is because we are shifting progressively to fibre as it is a newer technology. HDCP is mandatory with the use of HDMI connection which has been available since our Digital (Cable) TV set-top box days. And since we (consumers) would all expect our content to be in HD quality, it is inevitable that copyright protection will have be enforced on these licensed content. 

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

Valued Contributor

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12 Messages

2 years ago

I was told as recently as 16 September 2018 that I can continue to subscribe to cable TV. I should have done that in hindsight if I knew that recording fibre TV programs with third party recorders would not work. StarHub Telesales should be more forthright in telling people to change to fibre TV from cable TV.

Howard Toh

Administrator

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1.3K Messages

2 years ago

Hi @michael_chong

 

I can confirm that we no longer allow renewal of contract or new sign up of Cable TV services since June 2018. However, existing Cable TV subscribers can continue to use their service for now. In your case,since you went ahead with contract renewal, the only way to proceed would be to switch to Fibre TV. 

 

Actually, were you recording off RGB cables before the switch? I understand that the Fibre TV set-top boxes should have RGB connectors as well. 

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

Valued Contributor

 • 

12 Messages

2 years ago

Maybe you are right about the non-renewal of cable.TV subscriptions but allowing cable TV subscriptions to continue. 

Yes Fibre TV does have RGB connections and I have connected them to my external recorder but i am not allowed to record when I.pressed the record button. The message was "You cannot record copy protected movie".

eric3743

Grand Guru

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4.4K Messages

2 years ago


@michael_chong wrote:

Maybe you are right about the non-renewal of cable.TV subscriptions but allowing cable TV subscriptions to continue. 

Yes Fibre TV does have RGB connections and I have connected them to my external recorder but i am not allowed to record when I.pressed the record button. The message was "You cannot record copy protected movie".


 

As i had mentioned it is able to record to WD My Passport HDD and no other recorder is allowed.

 

May we know what model is your this external recorder.

By using an external recorder it would mean that it is by-pass any encryption in the channel/show which is not allow by the channel/show itself.

However there are some people who manage to do this in other methods.

 

 

 

Regards.

Valued Contributor

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12 Messages

2 years ago

I'm using the following external recorder that worked with my previous cable TV set-up box:

https://www.whathifi.com/samsung/dvd-hr773/overview

by connecting the RGB cables. Now it is not able to record by connecting the same RGB cables to the new fibre TV set-up box.

Howard Toh

Administrator

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1.3K Messages

2 years ago

Hi @michael_chong

 

Are you by any chance doing this:

 

Fibre TV set-top box (HDMI) to TV

Fibre TV set-top box (RGB) to External Recorder

 

 

 

 

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

Valued Contributor

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12 Messages

2 years ago

Yes, that's the exact setup as you described.

eric3743

Grand Guru

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4.4K Messages

2 years ago


@michael_chong wrote:

Yes, that's the exact setup as you described.


Have you try to do this way.

 

Fibre TV set-top box (RGB) to External Recorder

External Recorder (RGB) to TV

 

This is to remove and/or not using HDMI.

 

 

Regards.

Howard Toh

Administrator

 • 

1.3K Messages

2 years ago

Yes thanks @eric3743

 

@michael_chong can you please try what Eric suggested? 

I am aware that some hardware doesn't allow simultaneous outputs and I suspect this is what happened in your case (I researched and found that people in other parts of the world have similar issues) 

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

For account related matter, please seek help from our Customer Service team via Facebook Messenger

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

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