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ratatouille

Honored Contributor

 • 

28 Messages

Sat, Jun 2, 2018 12:00 AM

Favorite button on remote does not work after firmware update (Samsung GX-SH530CF)

Hello all,

 

I wonder whether someone has encountered the same problem after a firmware update on the Samsung set-top box - the favorite button on remote seems to be stuck with the last in the favorite list and pressing the button does not advance the channel anymore. I called 1633 and they have given the instructions to reset the box to factory defaults, but to no avail. Starhub said they would call me within 24h but I wonder whether anyone in this community can help. From what the customer support has said, this is not an isolated problem and is caused by a recent firmware update.

 

Samsung box is the crappiest set-top box I use to-date. The bad experience has compelled me not to buy any Samsung product from now on since a good company should never produce such a low quality product.

 

Thanks

 

Jim

Responses

Hanbali_N

Alumni (Retired)

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634 Messages

2 years ago

Hi ratatouille,

 

Can you provide me with the subscribers' details (Full name, NRIC/FIN, mobile number, email) via PM so that I may be able to confirm on the follow up.

 

- Han

Honored Contributor

 • 

28 Messages

2 years ago

An update on the situation - a very polite Starhub customer service called. This apparently was due to a firmware upgrade to address other "more serious" customer complaints. Basically, I am stuck with this "feature" till the next "upgrade". To me this is nothing more than a show of the technical incompetence of the "developers" Starhub outsourced their technical support to. 

Priya_R

Alumni (Retired)

 • 

1.3K Messages

2 years ago

Hi ratatouille

 

Your post worries me. That's not the way we want you to feel. Can you provide me your full name, NRIC, contact number and email address via Private Message so that I can assist you better?  

Senior Commentator

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3 Messages

2 years ago

Mine too. It is very frustrating, especially when we are using the Favourite button to save the channels that the elderly likes to watch so they can toggle their favourite channels. Now it cannot be done and only watching channel 8. Seriously considering either cancelling it and revert back to normal free to air, else jump ship to singtel if they can offer the ease of the Favourite button. 

Hanbali_N

Alumni (Retired)

 • 

634 Messages

2 years ago

Hey Ming77,

 

We are rectifying the issue (; rest assured. Apologies for the inconvenience caused though.

 

Maybe we could work something out for the elderly so that they can still watch their favourite shows/channels? - Han

Senior Commentator

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3 Messages

2 years ago

Sure and appreciate that!  Will be interested to know how Starhub can help, within an acceptable time frame. Understand the issue has been a while and as consumers, we are paying for services that we are unable to use the moment. It will be another disappointment if it will take weeks.

Probably starhub can share how we can go about circumventing the situation, as I am sure my family is not the only one that utilize the Favourite button for toggling of the channels. 

Senior Commentator

 • 

3 Messages

2 years ago

Sure and appreciate that!  Will be interested to know how Starhub can help, within an acceptable time frame. Understand the issue has been a while and as consumers, we are paying for services that we are unable to use the moment. It will be another disappointment if it will take weeks.

Probably starhub can share how we can go about circumventing the situation, as I am sure my family is not the only one that utilize the Favourite button for toggling of the channels. 

Priya_R

Alumni (Retired)

 • 

1.3K Messages

2 years ago

Can you provide me with your full name, NRIC, contact number and email address via Private Message and we'll keep in touch?

glim

Honored Commentator

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10 Messages

2 years ago

Hi, I'm facing the same problem. Did you get it resolved? Thanks.

Davesidhu

Honored Contributor

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24 Messages

2 years ago

Hi I am also facing the same problem and I called the StarHub technician support and they say it’s an update that caused this. 

Sometimes I don’t understand why fix or change something that works well . It shows how bad is the R&D department at StarHub . 

It was a lousy upgrade that was planned and a failure in short “STUPID”

Davesidhu

Honored Contributor

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24 Messages

2 years ago

We are paying so much and Starhub is dam expensive with such a BAD service. Customers have been complaining about this issue for so Long but Starhub is still sitting on it . This is how your service standards is 0?
glim

Honored Commentator

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10 Messages

2 years ago

According to Starhub, it is a progressive improvement. When asked how it improves the function, most of Starhub's service staffs do not even know how the button works! This useful button now becomes another useless button in the remote control. Starhub acknowledeged there are many complains about this but the sad thing is they are unwilling to revert it back to it's original function.

Amy_Law

Alumni (Retired)

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3.3K Messages

2 years ago

Hi Davesidhu

 

Thank you for waiting. Please rest assured that your feedback on this issue has been shared with our set top box team and we are indeed working on this.

 

- Amy
sk88

Honored Contributor

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23 Messages

2 years ago

This issue have not been solved since June 2018. Already five months. Our seniors at home unable to easily toggle between favourite channels preset. 

They can only remember a few channel numbers that they always watch.

 

They used to be able to toggle between favourite channels and watch if that channel happens to show something interesting. 

 

We subscribe starhub tv for our parents, the package have so many channels and they can only watch a few. What’s the point.

 

Will consider terminate service if not solve when contract ends.

 

We subscribed to StarHub tv is because it is easy for them, you think we don’t have alternatives.

 


@ratatouille wrote:

An update on the situation - a very polite Starhub customer service called. This apparently was due to a firmware upgrade to address other "more serious" customer complaints. Basically, I am stuck with this "feature" till the next "upgrade". To me this is nothing more than a show of the technical incompetence of the "developers" Starhub outsourced their technical support to. 

sk88

Honored Contributor

 • 

23 Messages

2 years ago

June 2018 bring up the issue and now 2018 is coming to the end.
Still nothing is done.

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