U

1 Message

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1 Point

Sat, Jun 19, 2021 10:12 AM

Existing Fibre Broadband user upgrade to 2Gbps with Smart Wifi Pro

I am an existing Fibre broadband 1Gpbs user looking to recontract and upgrade to the 2Gbps broadband plan - Do I get one set of Smart Wifi Pro router free? 

Per stated on this website, which is rather confusing as it sounds like free perks only go to new sign-up customers: https://www.starhub.com/personal/broadband.html#limited-time-offer

Also, do I need to return the current D-Link router? 

Thanks.

Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

3 m ago

Hi @user_622173, warmest welcome to GreenR Community. We are happy to hear that you would like to recontract your broadband service with us. As per our Broadband Routers FAQ, please refer to "Question 3: I’m currently an existing broadband subscriber using D-Link/Google Wifi/Linksys router, can I upgrade to Smart WiFi Pro?" existing customers who recontract to 2Gbps Fibre Broadband will get free 1 Smart WiFi Pro unit. 

 

Moreover, you don't have to return your D-Link router, that is yours. 

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