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JayK

Valued Contributor

 • 

12 Messages

Thu, Sep 20, 2018 11:00 PM

eSIM Support for iPhone XS & Apple Watch Series 3 / 4

Starhub Community Managers:

When??

 

Lest you reply with a vague 'still working with Apple' - the same reply you have been using for almost a year since the launch of Apple Watch Series 3, here's my chat transcript with Apple Support which clearly states the hold-up is on Starhub's end:-

 

Here's the transcript of your chat with Apple Store:

Friday, Sep 21, 2018 02:32 PM

Duration: 10 minutes 55 seconds

Kenny: 

Good day! This is Kenny and it will be my pleasure attending to you here today.

Kenny: 

Thank you for taking the time to chat in with me here today. Smiley Happy

[ ... ]

Jay: 

Actually yes, re. eSIM in the new iPhones, would you still be able to help?

Kenny: 

That depends on your query but I can try!

Jay: 

Ok, so I've ordered the iPhone XS Max and am with the local telco Starhub

Jay: 

They've been saying they are 'working with Apple to implement eSIM' for almost a year now

Kenny: 

Yup that is right.

Jay: 

I'll like to know what the hold-up is

Kenny: 

That will be on the end of Starhub.

Kenny: 

I am afraid this is something only Starhub can address for you.

Kenny: 

if you noticed, Singtel has not have such an issue and have been readily our partner in providing these options.

Jay: 

Okay, that is actually all I needed to know - that the hold-up lies with them, so I can direct my complaints correctly

Jay: 

I did notice indeed, thanks

Kenny: 

Yup. But I am sure it goes way deeper than that.

Kenny: 

It ties in lots of aspect. Be it infrastructure, business needs, demand etc.

Kenny: 

But yeah. It is something Starhub has to be willing to involve itself in.

Jay: 

I'd guess there are system changes and investments, change mgmt needed

Jay: 

yes

Jay: 

but it feels they have been dragging their feet for way too long, since Apple Watch Series 3

Jay: 

Okay, thanks for the info!

Kenny: 

Always a pleasure!

Kenny: 

Anything else I can share with you here today?

Jay: 

That'd be all, thanks - u have a nice day

Kenny: 

Grab an umbrella if you are aheading out!

Kenny: 

I hope you get to enjoy your devices real soon!

Jay: 

Yes, haha, thanks!

Kenny: 

Wishing you a pleasant day ahead. Smiley Happy

Kenny: 

Stay dry! It sure was a pleasure connecting with you here today. Always feel free to chat back with us. This is Kenny signing off now. See you!

 

 

So Starhub, are you done dragging your feet on eSIM implementation?

Responses

narlante

Esteemed Commentator

 • 

6 Messages

a year ago

hello starhub, is esim supported or not? (june 2019)
atleeyoung

Esteemed Commentator

 • 

7 Messages

 • 

1 Point

a year ago

Hello when is esim support will be added for iPHONE XS?

Jere_Lim

Community Manager

 • 

1.1K Messages

a year ago

Hi atleeyoung, We are always looking at improving our services and ensure that we provide our customers with the best support. We currently do not offer this service but we will be sure to make available details to our customers if anything changes.


If my post answers your question, please click on the "Accept as Solution" button!
nokius

Valued Contributor

 • 

12 Messages

a year ago

I have submitted an idea officially to Starhub to launch eSIM

https://community.starhub.com/t5/The-best-ideas-in-one-place/eSIM/idi-p/176514 



Pls help me get to 20 likes required for escalation! 
atleeyoung

Esteemed Commentator

 • 

7 Messages

 • 

1 Point

a year ago

Hello when will esim support be added for iPHONE 11 PRO MAX ? one year after i bought XS max ......

Carla_P

Moderator

 • 

2K Messages

 • 

342 Points

a year ago

Hi @atleeyoung, unfortunately, there are no updates yet on the potential availability of eSIM. However, @nokius have submitted an idea to Starhub to launch eSIM. You can vote for his submission here and if it gets at least 20 likes then StarHub will escalate the idea. 

 

 

~ Carla

 

 

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