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Respected Commentator

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4 Messages

Wed, Jul 4, 2018 7:00 PM

Error code: 5004

Responses

Respected Commentator

 • 

4 Messages

2 years ago

Hi,

Recently I have this problem AGAIN:  Smartcard inserted wrongly.  Error code:  5004. in both my set up boxes.

 

It happened to one of my set up boxes three days ago and I had to bring it to the centre to replace it.

Yesterday, this happened to the other set-up box.  Don't ask me to call the hotline as the line is forever HOT  and I cannot afford the time to keep waiting or calling.  In fact, I have been advised to call during off-peak periods which is late at night???

 

Could someone tell me what causes it and how to resolve the issue?  It happened last year and I replaced both my set-up boxes. This is frustrating.

 

Hanbali_N

Alumni (Retired)

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634 Messages

2 years ago

Hi Patricia, have you tried rebooting the devices?  Switch it off from the main power socket for about 5 – 10 minutes. - Han

Respected Commentator

 • 

4 Messages

2 years ago

Yes, I did.  It worked.  Thanks.

 

By the way, could you tell me the cause of it? Has it got anything to do with the smartcard  or connection issue?

 

Hanbali_N

Alumni (Retired)

 • 

634 Messages

2 years ago

There are instances where the SmartCard gets affected due to various reasons thus causing errors in the system, internally. The fastest way to resolve it would be via a hard reboot. Technicians or replacements will have to be considered if the issue persists. - Han

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