Fri, Jul 30, 2021 6:54 PM
Why I still have to pay for transport and services fee to have the box check? I still on contract
2 m ago
Hi @GeraldG, the Transportation Fee is charged per trip when technicians visit your premise to inspect a possible problem. This fee is to cover the logistics of a service visit so that a technician can assist with urgent troubleshooting. Our technician will assess onsite and determine if the Service call charge of $40.66 (after GST) can be waived if it is due to our equipment or it is a network issue.
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