O

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1 Point

Thu, Dec 24, 2020 10:45 AM

Error code 2003 in StarHub tv box

I get error code 2003 . My smart tv has no issues but the star hub keep asking  me to reboot and make sure all cable are correctly fixed 

I have rebooted multiple times 

can anyone advice

Responses

Carla_P

Moderator

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4.6K Messages

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2.4K Points

6 m ago

Hi @Ongckc, sorry for the inconvenience caused. Since rebooting didn't resolve the issue, please send a message to our Customer Support via Facebook Messenger by clicking the link below so they could escalate your concern. Thanks.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
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1 Message

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1 Point

2 m ago

I also encounter error code 2003 . It keep asking me to reboot and make sure all cable are correctly fixed 

Carla_P

Moderator

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4.6K Messages

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2.4K Points

Hi @Freedomx20a, apologies for the inconvenience you have encountered. Just to check, have you performed these basic troubleshooting steps below so we can resolve or get to the bottom of the issue with your TV/Broadband?

  1. Unplug and reconnect the LAN cable to your StarHub Fibre TV Box.
  2. Turn OFF the power of the TV, IPTV set-top-box, followed by the Optical Network Terminal.
  3. Ensure all your cables are properly connected and secured.

    • Fibre patch chord (yellow cable connecting Termination Point and Optical Network Terminal)
    • LAN cable (cable connecting Optical Network Terminal to TV)
  4. Wait for 1 minute. Turn ON the power of the Optical Network Terminal and ensure that the LED lights are green and steady. Then Turn on the Set-Top Box and wait for the LED lights to be stable. Last but not least, turn on your TV.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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