L

13 Messages

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13 Points

Wed, Jan 12, 2022 7:28 AM

Devices connected to Nokia beacon wifi

I upgraded to Nokia beacon 1 recently. Everytime I log in using the Nokia wifi app, I see 2 devices connected to wifi 2.4GHz. Never see connected on 5Ghz. Actually I expect to see 1 device connected which is my mobile. The other unknown device shown connected is an android -616128a9d9d.

What is this mysterious device? Anyone can enlighten?

Carla_P

Moderator

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6.1K Messages

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3.8K Points

16日前

Hi @Leehe, have you tried to remove the unknown device connected to your router? 

13 Messages

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13 Points

16日前

No. I am not sure of consequence. Might be used by nokia beacon.

Also how to remove?

13 Messages

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13 Points

16日前

There is no remove function in nokia wifi app.

Carla_P

Moderator

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6.1K Messages

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3.8K Points

What about trying to change the password of your WiFi network? 

~ Carla

 

 

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13 Messages

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13 Points

16日前

Also cannot  do that on nokia wifi app. No function provided.

Before that can we confirm this unknown device is not the nokia beacon

Carla_P

Moderator

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6.1K Messages

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3.8K Points

In this case, kindly contact our Customer Service team via Facebook Messenger as this will require further technical assistance from our relevant team. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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