Aick's profile

Valued Commentator

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2 Messages

Mon, Oct 21, 2013 1:00 AM

Complimentary Hubstation Problem

Hello,

 

Good day. I am having problems with setting up Hubstation. I am newly subscribed on Maxonline ultimate and a complimentary hubstation was provided to us. Problem is that we only have one cable point.

 

We have Cisco DPC3925 cable modem and Hubstation. I bought a splliter on a store and have tried installing it. Cable modem is working fine and great speed but th Hubstation displays "Network Lost. Please check your connection on set top box........."

 

Have tried switching the cables used and the connection points from the splitter but still the problem exist on hubstation.

 

I would appreciate your kind assistance on this.

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

8 y ago

Hi Aick

Have you tried connecting the HubStation directly to the cable point?
Darrell

Alumni (Retired)

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1.3K Messages

8 y ago

Hi Aick

 

Can I check if you purchased the splitter from our StarHub Shops?

Valued Commentator

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2 Messages

8 y ago

Hello Darrell,

 

let me try it in a while. as for the splitter, it is not from Starhub Shops. Would mind sharing how much is it?

 

Thanks again.

Tan

Hubbernauts

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390 Messages

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13 Points

8 y ago

Hi Aick, most hardware shops sell it, or you can go to home fix, can't remember actual cost but I know its less than $5

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