Shindih85's profile

Valued Commentator

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4 Messages

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2 Points

Mon, Dec 14, 2020 7:51 AM

Change from Homehub to broadband only

Hi. I wish to change from my current homehub plan to broadband only plan. Any idea how to do it online or it must be done physically at the shop?

Carla_P

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5.5K Messages

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3.3K Points

10 m ago

Hi @Shindih85, you need to terminate your current HomeHub plan and then sign-up for a new fibre broadband plan. Sad to say, you can only terminate your HomeHub plan by visiting any of our main StarHub shops located in Plaza Singapura, NEX, Jurong Point, and Tampines Mall. 

Valued Commentator

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4 Messages

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2 Points

Do I need to bring the whole thing for termination since I'm going to keep the broadband service?

Carla_P

Moderator

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5.5K Messages

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3.3K Points

Here's the list of equipment you need to return to terminate your HomeHub plan.

 

Fibre Broadband
- Optical Network Terminal
- Fibre Patch Cord
- UTP Cable
- Power Adaptor

 

TV

- Set-Top Box

- Power Code/Adapter for Set-Top Box

- Remote Control

~ Carla

 

 

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