C

5 Messages

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5 Points

Mon, Feb 22, 2021 3:36 PM

Cannot watch my subscribed channels

After the installation of the new exchanged set top box, I cannot watch my subscribed channels. The screen showed that An Issue is Detected, asked me to waited for 10 min. But I still cannot watch. Called the useless helpline. Totally, not helpful. Call will automatically end off within 1 min. So frustrating. 

Responses

Carla_P

Moderator

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4.9K Messages

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2.6K Points

5 m ago

Hi @cblc77, sorry for the inconvenience caused. Just to check, do you get an error message while you access StarHub TV+?

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