Cannot watch my subscribed channels

No use. The error is 5014. Finally, managed to call the helpline and got through after 12 midnight. The sale consultant helped me for almost 40min, but still useless. At one point, I cannot even view the free local channels, keep showing the "loading..." screen. 

Anyway, thanks for taking initiative to be responsive. I just got a sms saying that my appointment for today is confirmed. I guessed the company is sending technician down. 

Alright. The technician will be able to take care of your concern. Thank you.