carlleigh's profile

Senior Commentator

 • 

2 Messages

Fri, Mar 31, 2017 12:00 AM

Back button for Set Top Box no longer backs out of Guide.

Back button for Set Top Box no longer backs out of Guide. 

As this is a new feature, (*)(*()*()*)*+_*_)&_)^*(_&(), I'll blame it on a programmer. 

So try it for yourself. Press the Guide button on your control. 

Now press the Back button.

The Back button used to take you out of Guide but does so no longer. 

 

It used to allow you to look at other programs on offer and to continue watching the program you are presently watching, (small screen - top right corner). For example during a commercial. When the commercials are over click the Back button and Full Screen. NOW! YOU HAVE TO GO TO THE CHANNEL IN GUIDE AND PRESS OK. Way to stupid to even contemplate.

 

Responses

eric3743

Grand Guru

 • 

4.4K Messages

4 y ago

Most probably cause could be the remote control itself.

Or the Set-top box may have somewhat malfunction.

 

Go and replace the remote control.

For replacement of Set-top box, if it come with internal storage, whatever recorded will be lost.

 

Do note that certain Starhub shops with Customer-service staff will able to handle this matter.


Plaza Singapura level 1 only/Tampines Mall/Nex/VivoCity.

 

>> Location of Starhub shops

 

 

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I am not Starhub staff &or related to.

Senior Commentator

 • 

2 Messages

4 y ago

Fixed. Called Star Hub support they did a factory reset on the Set Top Box and everything is back to normal.

 

Another Starhub programming error?

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