hasunnyboy's profile

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1 Message

Fri, Mar 27, 2020 8:00 AM

Apple Watch Series 5 Unable to Activate NumberShare VAS

Greetings,

I'm posting this as i have contacted Starhub Hotline since the 23rd of March, and the various staff gave different technical advices and unfortunately did not solve the issue, even did so today but they have not given me a call after promising to get back to me.

 

Background Information of Issue

I bought the Apple Watch Series 5, Nike Edition and have been trying to set up the cellular connection to my iPhone 11 Pro Max, since the 23rd of March, and am still trying but to no avail. I followed the steps carefully but did not receive the activation SMS to show that NumberShare is successful. 

 

Various Troubleshooting Done After Talking to Starhub Consultants

  1. Staff thought it was the Porting Number Issue as i ported over my Singtel Number over to Starhub under my Mum's Name, i received the SMS that my temporary Starhub Number that was given is successfully changed and updated in the system.
  2. Staff No. 2 gave me to key in these Hash Codes ; #36*1234*16# & #33*1234*16#, suspecting that it was my incoming and outgoing call/SMS issue but i receive SMS and send SMS just fine, and still did not receive that Approval SMS for successful NumberShare Pairing. Do note i rebooted my mobile and watch and removed the SIM as well.
  3. Staff No.3 told me that they did not activate HD Voice VoLTE on the Watch and that Starhub has to active it at the Backend which will take an hour, i waiting and tried the following day but the same thing occured.

 

Main Underlying Issue

Attached to this post depicts the Error i received as well as the steps i followed to setup my watch. The RED CROSS Error, only occured when i reset and remove all data plans on the Apple Watch App to re-enroll the Set Up for Mobile Data as it is always stuck at "Activating" under Starhub which is also shown in the attached images.

 

I sincerely hope a technical team can properly diagnose this issue as it is rather unfortunate that this is such a hassle and that i should have gotten a Non-Cellular version instead, i really look forward to any constructive help that will solve this. 

 

Thank you.

 

 

Always this way when awaiting the SMSAlways this way when awaiting the SMSWhen i reset Data Plans on Apple Watch AppWhen i reset Data Plans on Apple Watch AppIMG-1437.PNGIMG-1436.PNG

 

 

 

 

Responses

Carla_P

Moderator

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4.9K Messages

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2.6K Points

1 y ago

Hi @hasunnyboy, I'm sorry for the inconvenience this has caused you. Based on the screenshot of the error message you shared here, I would advise you to retry subscribing. But if the issue still persists, I highly suggest that you reach out to my colleagues on Facebook or Twitter so that we can log a case regarding your concern. 

Fresh Spark

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12 Messages

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6 Points

1 y ago

@hasunnyboy Just to check; was your problem sorted out finally.  What did you do?  I am having an issue with my Numbershare activation with StarHub as well.  In my case, i get a tick towards the end of the setup process but i don’t get an sms confirmation and the Numbershare does not activate.  Thanks in advance.

3 Messages

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3 Points

10 m ago

I'm also having this issue with my new apple watch. Went down to starhub customer service center at Plaza Sing but the prob cannot be resolved.

 

3 Messages

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3 Points

10 m ago

Same problem here. Went down today. Not resolved. Said I would get a call today from the technical team by 6pm. Never came. Horrible. 

4 Messages

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4 Points

8 m ago

I have the problem with my apple watch 6 also. Will somebody able to look into this issue and fix asap

Explorer

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10 Messages

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10 Points

8 m ago

Hi there

I have exactly the same issue, starhub mobile plan on apple watch app not in use, after doing over unsubscribing and subscribing several times...been calling since last week...right after bought the iwatch series 6 in tampines starhub since Nov 27 2020...I been told that they starhub staff will revert to me on monday Nov 30 but still no update...please help this is the reason I bought model with cellular.

2 Messages

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2 Points

8 m ago

Same issue, reset watch many times, re activate numbershare but then customer service do not do this on my own and got it back on StarHub app. I told them the reason because number share isn’t working on my Apple Watch always got the red error.. call up for the 5th or 6th time and issue cannot be solved.. giving empty promises that I can expect a call back within the next day so I waited like a fool. Call them back and they say they will escalate this matter but need another 3 working days.. I’m so utterly dissapponted. I signed this contract not even a week and so much problem surfaced.. customer service I don’t know what are they doing all they can say is I’m so sorry here let me throw you to this and that and forever beating around the bush.. A simple courtesy like giving an update that the issue is still under investigation they said when I called back.. but they didn’t, only empty promises. I don’t really know what to do now.. f*** frustrated.

14 Messages

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14 Points

8 m ago

@Carla_P so among all those that posted on messenger for escalation, how many cases were actually resolved?

As what @juliuss mentioned, all that's probably needed was an admission that numbershare was a failure. At least we can plan to switch telco instead of hanging around since March like the OP.

14 Messages

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14 Points

8 m ago

I started thread to tally number of users facing this issue hoping we can get sufficient critical mass for some actions to be taken instead of getting led around in cycles of sub/resub.

numbershare-and-apple-watch

Explorer

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10 Messages

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10 Points

8 m ago

Hi Guys

I want to be fair and share the good news, this morning ~6:30AM Dec 5 suddenly my watch already has a signal, so far as of this writing ~8:20AM still not disconnecting hope the issue is already settled...

@Carla_P 

perhaps let us know how this issue being resolved so that we can apply to everyone, well hope this is not just an intermittent system error :) I will closely monitor this and revert to all for the update.

cheers..

9 Messages

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9 Points

8 m ago

Hi Carla, i tried to reply to you directly.

Just try again...Unable to set up at all. Its getting worst!

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