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Wed, Sep 4, 2019 3:00 AM

Poor customer service

StarHub customer service is really poor. Call in 5 times, everytime telling different story.  At first the first guy told me that can settle the prob in few hours. After that call in again to check why it’s not fixed yet then another guy told me need to wait till the next day. Next day call in said within few hours, then again call in the other guy said within the day can settle. Then lastly I just called in he told me will only be settle in 5 working days. Ask him why his colleague tell me will settle within a day he told me it’s not him so said that (means not his responsible). If cannot fixed it so soon then can y’all just say cannot, why need to tell different thing everytime? The staffs training is not good? Why everyone tell different info to the customer? Rlly waste of my time.



Community Manager


842 Messages

a year ago

Hi qiqi09099, apologies on this encounter. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger ( or Twitter Direct Message
( so that we can log a case for
you and respond to you there. Thank you!

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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