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Thu, Apr 16, 2020 12:00 AM

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Dear Starhub

 

Your Call Agent, Kichi, just answered to my call & provided a suck service.  He merely just follow the script and not solving my request.  Even when I requested him to transfer the call to his team manager, he took so long to return and again not solving the problem.

 

When I ask him why the call wasn't been transferred, his explanation was that the team manager is on-line and will only able to return call 24-HOUR later!!!!!

 

That is not the kind of service standard one of the 3 telecos in Singapore should have!!!!

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