Unable to Unsubscribe Fox Plus

Hi goblin18, please PM us your subscriber name and mobile number >> HERE << we’ll assist on your request. Thank you. 

Hi

I've PM you the info as requested, and i still see Fox Plus in the list of my subscriptions. There is no reply or anything on the status. Did anybody actually do look into it ? Or your reply to PM info is just a formality? 

As checked, our colleague has replied your PM on 06/01/2019. The relevant team has tried to you contact you today, however, was unsuccessful. We have relayed the matter to the team again for follow up. Thank you. 

Hi

I've received a call from Starhub today, and has explained the situation to the Starhub personnel, he checked and replied that I could remove the subscription from FOX Plus Account Management page.

However, the FOX Plus Account Management page referred me to contact Starhub for subscription queries.

So I dropped an email again to Starhub Customer Care, now I am informed that I have to pay $204.58 for early termination, where I do not have any Fibre TV contract, nor it was mentioned anywhere that if I subscribe FOX Plus through Starhub for $19.90 per month, I will be lock in a One Year contract. It is even stated on the Starhub Go page : "No lock-in Contracts".

Now I feel cheated with all the insufficient information on the Starhub FAQs.

Hi  @goblin18

When you subscribe to this Fox+ from > Here!  and click "Subscribe now" where divert you to Starhub Go on Fox+ is $19.90 /month

So you did not subscribe to the TV Channels on Fox Movie Pack $17.12 /month which is 4 channels.

You may have to check on your other services such as Mobile if there is Starhub Go subscription or not, via your Hub ID account.

Else you have to let the CSO to know it is Starhub Go Fox+ pack you subscribe to, not TV channels.

Then they would able to remove your subscription properly.

i am not starhub staff.

Hi  @goblin18

Internet TV is refer to Starhub Go.

So you have to inform the CSO that it is Starhub Go Fox+ pack you want to unsubscribe, or;

Refer to > Fox+ - FAQ  and on point 21.

21.  How can I unsubscribe to Fox+?

Step 1: Log in to My Account with your Hub iD.

Step 2: Under ‘Manage My Services’, click on ‘Internet TV’.

Step 3: Click on ‘Manage Subscriptions’ and unsubscribe from the pack.

Regards,

Eric.

That instruction is also deceiving as the Step 2 and Step 3 instructions are entirely different from the options being shown by the Starhub app. For Step 2 there is no "Manage My Services" from the menu on "My Subcribed Services" then for Step 3 there is no "Manage Subscriptions" from the menu it only shows all your account subscriptions but definitley no "Unsubscribe" option anywhere.

I know coz I have the same situation I want to unsubscribe. Firstly the said that for the first 3 months subscriptions there is a 50% off promo but was surprised I was billed in full.

Can anyone from the Starhub community admin have any explanation on this? Thank you

Starhub had this instruction looks so easy as 1-2-3....

But whenever I opened my account via starhub app I cannot find "Manage My Services" from Step 2. Instead it is showing "My subscribed services".

And whenever I press on "My subscribed services" it shows this....no "Manage Subscriptions" as shown in Step 3....meaning its a dead end. No option to "Unsubscribe"

This is promo is enticing so I subscribed last January 7th.

From 9.95sgd for first 3 months still got billed 18.60sgd.

Starhub website has this instruction like its easy as 1-2-3....

Hi Stephen12

I apologize for any confusion caused. While Eric is correct, our app recently underwent a revamp, as such, past instructions will not apply on our new interface.

As our new interface does not support adjustment of programs, you may refer to https://secure.starhub.com/myaccountmgr/#/ to unsubscribe your services. 

Hope this helps.

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@Stephen12 wrote:

That instruction is also deceiving as the Step 2 and Step 3 instructions are entirely different from the options being shown by the Starhub app. For Step 2 there is no "Manage My Services" from the menu on "My Subcribed Services" then for Step 3 there is no "Manage Subscriptions" from the menu it only shows all your account subscriptions but definitley no "Unsubscribe" option anywhere.

 

I know coz I have the same situation I want to unsubscribe. Firstly the said that for the first 3 months subscriptions there is a 50% off promo but was surprised I was billed in full.

 

Can anyone from the Starhub community admin have any explanation on this? Thank you

---

Hi,

Please note that Manage My Services is access in the web browser via login to > My Account

This may not be applicable in Starhub App and is not the same.

If you click on the FAQ on point 21 on My Account which will point you to browser login.

i am not starhub staff.

Got it thank you sir. But still I'm confused about the billing that is not consistent with the 50% promo of 9.95sgd for the first 3 months of subscription.

Hi Stephen12

I apologize for any confusion caused again. Please provide me your registered name, registered mobile number and Hub ID/email address by clicking the words bracketed by the arrows here > via Private Message < for me to assist you better. Thank you.

Hi Eric

Thank you for the explanation as always.  

I faced the similar situation sometime back whereby I need to pay $204.58 for early termination for the same reason of 'One Year lock-in contract'. And I asked if I can continue to watch Fox Plus since is 'One Year contract', then I was told I cannot as I requested for early termination!

Still I have 2 mobile lines, 1 fibre broadband, and TV subscription with StarHub. Oh Well ...