WH

3 Messages

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3 Points

Thu, Mar 18, 2021 9:11 AM

unable to access local mediacorp TV channels via new Starhub TV+ box. anyone can help?

hi there,

may i get some help here?
i am an existing starhub broadband client using Linksys router EA8100 and i just had my starhub TV+ box installed a few weeks ago.  I was able to watch netflix, youtube etc.  Only had problem connecting to our local mediacorp TV channels.

I went through Starhub FAQ to try trouble shoot the problem.  I checked the STB connection - everything is ok except step 4 where it says the service status for the STB Mode should be "On-net". But mine is reflected at "Off-net".  there seems no option for me to manually change this.  what should i do?

thanks for the help in advanced.

Carla_P

Moderator

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5.4K Messages

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3.2K Points

7 m ago

Hi @, I'm sorry to hear that you're unable to access free-to-air channels with your StarHub TV+ Box. Please make sure your router has been updated to its latest firmware version. Also, try to do a factory reset on your router to see if the issue persists. 

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