L

7 Messages

 • 

7 Points

Sat, Oct 9, 2021 1:09 PM

TV Guide has not been working for the past week

The starhub TV guide has not been working for the past week. What can be done? 

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

2 m ago

Hi @Ladybird1000, apologies for the inconvenience. Let me just clarify, if you're encountering issues on our Online Programme Guide available at www.starhubtvplus.com/guide and the StarHub TV+ App?

(edited)

7 Messages

 • 

7 Points

2 m ago

Hi there, 

The channel guide is not showing up on my TV, situation has persisted for more than a week.

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

Please try to reboot your TV+ Box to see if the issue persists. 

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

7 Messages

 • 

7 Points

2 m ago

Hi there, re-booting has been done for the past week. Would appreciate other advice/ assistance.

Carla_P

Moderator

 • 

5.8K Messages

 • 

3.5K Points

In this case, please get in touch with our Customer Support via Facebook Messenger so they could escalate this to the relevant team. Thank you!

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started