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3 Messages

 • 

3 Points

Tue, Feb 23, 2021 9:53 AM

Tv box+ problem

Hi, 

I have “MEDIA_ERROR_UNKNOWN” when ever i try to watch live tv. What do i have to do to solve?

Responses

3 Messages

 • 

3 Points

8 days ago

Attached is the photo of the error occurred

Carla_P

Moderator

 • 

3.6K Messages

 • 

1.5K Points

Hi @anhcoi0710, I'm sorry to hear that you're encountering an issue with your StarHub TV+ Box. Please try to reboot your set-top box to see if the issue persists. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

 • 

3 Points

I have tried to reboot multiple times and the issue is still persisted

Carla_P

Moderator

 • 

3.6K Messages

 • 

1.5K Points

Since the issue still persists, please get in touch with our Customer Support via Facebook Messenger by clicking the link below so they could escalate this to the relevant team and further assist you. Thank you.

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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