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1 Message

Mon, Oct 28, 2019 6:00 AM

Lost SIM card



I lost my SIM card overseas. Please advise what I can do to stop the line temporarily in case someone picked it up and abused it. I will go back to Singapore on Nov 2. Please advise how I can get a new SIM card and how much is the replacement fee. Thanks. My email address is at Looking forward to your reply. 





Customer Service


397 Messages

a year ago

Hi XXX, we're sorry to learn of the experience which you went through. Can you send us a PM with your account details such as registered customer name, mobile, Hub ID / email address? We'll look into it and arrange for assistance. – Karen

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